Shipping policy
Thank you for shopping with alwdis. Please review the following information about how we process and ship orders.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, processing may take an additional day or two. If there will be a significant delay, we will contact you via email or phone.
Shipping Rates and Delivery Times
Delivery times are estimates and are not guaranteed. Shipping carrier delays or extenuating circumstances may cause delays outside of our control.
We currently ship to addresses within the United States,
Shipping Carriers
We ship using [USPS, UPS, and/or FedEx]. The carrier used depends on your location and the shipping method selected at checkout.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
Alwdis is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. Alwdis is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [support email] — we will do our best to correct it before the order ships, but cannot guarantee changes once an order has been processed.
Questions
If you have any questions about your order or this policy, please contact us at:
josuer1529@gmail.com
469-971-9379